These terms govern access to and use of The Health Collaborative website, public resources, event registration tools, payment-related workflows, and administrative features.

​

Last Updated: August 21, 2026

​

SMS Communications & Text Messaging Terms

By opting in to receive SMS notifications from Bexar County Community Health Collaborative (BCCHC / The Health Collaborative), you agree to receive text messages regarding appointment reminders, intake updates, and community health notifications.

​

Informational SMS messages and marketing or promotional SMS messages are separate communication programs. Clients may consent to either program, both programs, or neither program. Consent to receive informational messages does not authorize marketing or promotional messages. The Health Collaborative obtains separate written consent before sending marketing or promotional SMS messages.

​

Message Frequency: Message frequency varies based on your service interaction.

​

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.

​

Opt-Out Instructions: You can cancel the SMS service at any time by replying STOP to any text message.

​

Customer Support: For help or assistance, reply HELP to any message or contact us at (210) 481-2573.

​

Consent: Consent to receive SMS messages is voluntary and is not a condition of receiving services, assistance, or completing any transaction with The Health Collaborative.

​

Delivery: Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is not guaranteed.

​

Privacy & Data Security: Mobile opt-in consent and data will strictly not be sold or shared with third parties or affiliates for marketing purposes. Please review our Privacy Policy.

​

SMS Consent Form

To review our optional SMS authorization form, open the SMS Consent and Authorization Form (PDF).

Opening or downloading the form does not provide SMS consent. SMS consent occurs only through the separate, voluntary authorization process.

​

Permitted use

You may use the website for lawful purposes, including learning about our programs, contacting our team, registering for events, reading public updates, accessing community resources, and downloading public reports made available by The Health Collaborative.

​

Public reports may be downloaded for personal, educational, informational, or other non-commercial use. Commercial reuse, resale, republication, or broad redistribution requires prior written permission unless otherwise allowed by law.

​

Accounts and administrator access

Public users cannot create their own accounts. Account creation and access are controlled by The Health Collaborative. Certain features are restricted to authorized users, such as administrators or content managers.

​

Authorized users must keep login credentials confidential, must not share accounts, and are responsible for actions taken through their accounts. We may suspend or revoke access if credentials are compromised, shared, misused, or no longer needed.

​

Event registration and payments

Event registration information must be accurate, complete, and submitted by a person authorized to register. Registration may be conditional on successful payment confirmation and reconciliation.

​

Payments may be processed by Zeffy or another third-party payment provider. Payment providers may have their own terms, fees, refund processes, and privacy practices.

​

Registration fees are generally non-refundable unless The Health Collaborative approves a refund. Refund requests, if any, are handled case-by-case. We reserve the right to refuse, cancel, or modify registrations, including registrations that appear false, duplicate, unauthorized, unpaid, or inconsistent with event requirements.

​

Events and program changes

We may update, reschedule, cancel, limit, or modify events, programs, services, registration options, pricing, speakers, locations, and availability at any time. We will make reasonable efforts to communicate material changes when appropriate.

​

Prohibited conduct

You agree not to:

• Use the website for unlawful, harmful, fraudulent, abusive, or misleading activity.

• Submit false, inaccurate, unauthorized, or fraudulent contact, registration, payment, or account information.

• Attempt to access admin areas, accounts, systems, data, or features without authorization.

• Share, sell, transfer, or misuse authorized account credentials.

• Scrape, crawl, harvest, bulk download, or extract website data without permission.

• Upload, submit, transmit, or introduce malicious code, spam, security threats, or disruptive content.

• Interfere with the security, availability, performance, or operation of the website.

• Reverse engineer, bypass, disable, or circumvent any security or access-control feature.

​

Informational content only

Website content is provided for general informational and community resource purposes. It is not medical, legal, financial, insurance, or professional advice. You should consult qualified professionals for advice specific to your situation.

​

Community resource listings, program descriptions, links, contact details, and third-party information may change. We do not guarantee that third-party resources remain available, accurate, eligible, funded, or suitable for a particular user.

​

External links and third-party services

The website may link to third-party websites, payment pages, resources, maps, reports, social platforms, and community partner services. External links are provided for convenience. You access third-party websites and services at your own risk and subject to their terms and policies.

​

Intellectual property

Website content, designs, text, graphics, logos, reports, layouts, software, and other materials are owned by or licensed to The Health Collaborative unless otherwise stated. No rights are transferred to you except the limited right to access and use the website as permitted by these terms.

​

You may not copy, modify, reproduce, distribute, display, sell, or create derivative works from website materials except as permitted by law or with prior written permission.

​

Privacy

Use of the website is also governed by our Privacy Policy, which explains how information is collected, used, shared, and protected. By using the website, you acknowledge that information may be handled as described in the Privacy Policy.

​

Availability and no warranty

The website is provided on an "as is" and "as available" basis. We work to keep information and services accurate, secure, and available, but we do not guarantee uninterrupted service, error-free operation, data availability, or complete accuracy of all content.

​

Limitation of liability

To the fullest extent allowed by law, The Health Collaborative is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of data, lost profits, lost opportunities, service interruptions, or third-party actions arising from or related to use of the website.

​

Termination or suspension

We may suspend, restrict, or terminate access to the website or any account if we believe these terms have been violated, access is no longer authorized, use creates risk, or action is needed to protect the website, users, organization, or community partners.

​

Changes to these terms

We may update these terms from time to time. Updates will be posted on this page with a revised last updated date. Continued use of the website after an update means you accept the updated terms.

​

Governing law and venue

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. To the extent a dispute must be resolved in court, venue will be in Bexar County, Texas, unless applicable law requires otherwise.

​

Contact

Questions about these terms may be sent to info@healthcollaborative.net or directed by phone to (210) 481-2573